The short version
- Back up, sign out of every account and take out your SIM before you hand a device over.
- We reset every traded-in device and remove any account still linked to it.
- Your trade-in photos and video are deleted 90 days after the request closes.
A summary to help you read. The full text below is what applies.
01Before you hand over a device
- Back up anything you want to keep.
- Sign out of your accounts, including your Apple, Google and any other account tied to the device.
- Remove your SIM card and any memory card.
02How we wipe a device
Before a traded-in device is resold, we reset it to factory settings and remove any account still linked to it. We make no certification claims about this process.
03Your trade-in photos and videos
The photos, video and contact details you send with a trade-in request are deleted 90 days after the request closes. See the privacy page for more.
04Related
Read the trade-in terms for what we need from you.