SupportWarranty
If it develops a fault, you're covered.
Every certified-refurbished unit carries a 12‑month warranty. New products carry the warranty on their product page. If a covered fault appears, we replace the unit or refund it.
Warranty on every certified-refurbished phone, laptop and tablet
What it covers
Covered
- A fault that was there when it reached youSomething that should have been caught and wasn't.
- A fault that appears through normal useWithin 12 months of delivery for certified refurbished.
- Parts that stop working as they shouldScreen, battery, cameras, ports, buttons, connectivity.
Not covered
- Accidental damageDrops, cracks and bends.
- Liquid damage
- Tampering or modification
- Ordinary wearScuffs, and the slow fall in battery capacity that comes with use.
This is the general picture. The warranty on your product page and your order confirmation decides each case.
If it's covered
Our team checks the fault against the warranty and tells you plainly whether it's covered. If it is, you get one of two outcomes.
With the same model in the same condition. If we no longer have one, with the nearest equivalent you agree to.
What you paid for the unit, if a replacement isn't available or you'd rather have your money back.
New products
New, sealed products carry the warranty shown on their product page, for example:
Before you claim
- Find your order referenceIt starts M7-O- and is on your confirmation.
- Note when the fault started and what you were doing
- Film a short video that shows the faultScreen on, so the team can see what you see.
- Back up anything you want to keep
Making a claim
- 01Gather the detailsYour order reference, what happened, and a short video of the fault.
- 02Tell usOn WhatsApp, or with the form below.
- 03We check itAgainst the warranty on your product page. We tell you plainly what we find.
- 04Replaced or refundedWe agree the outcome with you on WhatsApp.
Warranty
Start a warranty claim.
Give us your order reference and tell us what's wrong. We'll reply on WhatsApp or by email and ask for a video if we need one.